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Converged IP Contact Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications sponsored by ScanSource & ShoreTel CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Collaboration \| Communications Systems \| IP \| IP Contact Centers \| IP Phones \| IP Routers \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| PBX \| SIP \| Switches \| Switching \| TCO \| Unified Messaging \| Unified Messaging Systems \| VoIP

Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

Ten Ways to Replace Ineffective Meetings sponsored by Slack WHITE PAPER: How your business can increase productivity and cut costs by swapping meetings with asynchronous work and task automation. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

The Super iPaaS: A Revolution in AI-Enabled, Enterprise Integration sponsored by Software AG WHITE PAPER: This paper explores Super iPaaS, a unified, AI-enabled, enterprise integration platform that transcends geographies, clouds, hybrid environments, integration patterns, and more. Learn how Super iPaaS can use AI to help to control the integration chaos. Posted: 20 Oct 2023 \| Published: 20 Oct 2023 TOPICS: IT Management

4 IT Automation Myths Dispelled sponsored by Red Hat EBOOK: Read this e-book to learn how to overcome practical barriers to holistic automation adoption within your organization. Coverage includes automation goal setting, common myths, how to unite teams and training, and scaling automation across the business. Posted: 22 Apr 2024 \| Published: 22 Apr 2024 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

How Financial Services Leaders are Ramping Up Innovation While Staying Secure sponsored by Slack WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Boost Your Team's Output: 5 Key Productivity Hacks sponsored by Slack WHITE PAPER: Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

Converged IP Contact Centers Reports