Customer Information Management White Papers, Software Downloads, Definition and Webcasts

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Customer Information Management Reports

CW Innovation Awards: Flybuys cranks up cloud for service efficiency sponsored by TechTarget ComputerWeekly.com EGUIDE: In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged. Posted: 05 May 2021 \| Published: 06 May 2021 TOPICS: Amazon Web Services \| Business Intelligence \| Change Management \| Cloud Computing \| Customer Data Management \| Customer Loyalty \| Data Center Management \| Infrastructure as a Service (IaaS)

Comparing CRM to CX sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers. In this article, we compare these platforms to help you decide which one is best for your business. Posted: 19 Jun 2023 \| Published: 19 Jun 2023 TOPICS: CRM \| Customer Data Management \| Customer Data Management Software

Customer experience strategy hinges on insight from analytics sponsored by [24]7.ai EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost. Posted: 28 Jun 2016 \| Published: 24 Jun 2016 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Data Analytics \| Data Collection \| Data Integration \| Data Management \| Data Mining \| Data Quality \| Market Research \| Market Trends \| Marketing

CRM Survival Guide sponsored by bpm'online EGUIDE: As with anything, it is important to start off your CRM initiative on the right foot. The only way to do that is by understanding everything this technology has to offer. From common features to the latest trends, this comprehensive guide breaks down everything you need in order to get started with CRM. Posted: 31 Aug 2016 \| Published: 29 Aug 2016 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Collection \| Data Mining

The Salesforce Analytics Cloud: Challenges, Benefits, & Uses sponsored by Salesforce.com EGUIDE: Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals. Posted: 20 Jun 2017 \| Published: 19 Jun 2017 TOPICS: Cloud Computing \| Customer Data Management \| Data Analytics \| Platform as a service \| Sales \| Sales and Marketing Software

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

Are You Asking the Right Questions? sponsored by Hewlett Packard Enterprise WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies. Posted: 03 Jul 2014 \| Published: 03 Jul 2014 TOPICS: Business Intelligence \| Business Process Management \| Cloud Computing \| Customer Data Management \| Mobile CRM \| Mobile Device Management

Companies Mine Personal Info to Tailor the Customer Experience sponsored by TechTarget Customer Experience EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis. Posted: 15 Sep 2015 \| Published: 15 Sep 2015 TOPICS: Customer Data Management

Making Connections with a Social Business Expert sponsored by IBM PRESENTATION: Learn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes. Posted: 05 Jun 2014 \| Published: 06 May 2014 TOPICS: Business Process Management \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Social Computing

How Automated Contact Services Help One Health Center Reduce Missed Appointments sponsored by Microsoft EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Posted: 14 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Data Integration \| Customer Data Management \| Customer Self-Service \| Customer Service

Customer Information Management Reports