WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
WHITE PAPER:
Faced with mounting regulatory pressures and the climbing cost of litigation, businesses in virtually every industry cite compliance as one of their top concerns. Learn how records management can help you effectively achieve compliance requirements.
PRESENTATION TRANSCRIPT:
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
WHITE PAPER:
The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
WHITE PAPER:
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
WHITE PAPER:
This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy.
EZINE:
In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth.
WHITE PAPER:
Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
WHITE PAPER:
Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.
WHITE PAPER:
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
