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The MidMarket CIO's Guide to Successful ITIL Implementation
sponsored by SkillSoft Corporation
 | Editorial Resource Guide: | Posted: 15 Sep 2009
| | Published: | 15 Sep 2009 | |
Summary: |
Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
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Sustainability Matters: Why - and how - business is widening its focus to consider the needs of stakeholders
sponsored by Oracle Corporation
| White Paper: | Posted: 15 Sep 2009
| | Published: | 01 Dec 2008 | |
Summary: |
This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices.
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Next Generation Audio Conferencing
sponsored by Citrix Online
| White Paper: | Posted: 10 Sep 2009
| | Published: | 10 Sep 2009 | |
Summary: |
This Wainhouse Research application brief explores the results of a groundbreaking survey on the next generation of audio conferencing. Get acquainted with Web-controlled audio conferencing, including business benefits, real-world impact and recommended best practices.
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File Virtualization FAQ Podcast with Jeff Boles - Expert Podcast
sponsored by F5 Networks, Inc.
 | Podcast: | Posted: 08 Sep 2009
| | Premiered: | 08 Sep 2009 | | | Speaker: |
Jeff Boles, Senior Analyst, Taneja Group
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Summary: |
In this FAQ with Jeff Boles, Jeff discusses the ins and outs of file virtualization. He tells users the benefits and drawbacks of file virtualization, which file virtualization products are on the market and how they might work in specific IT shops, as well as how file virtualization affects replication or migration of files.
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The Role of IT Governance in PPM Success - Expert Webcast
sponsored by AtTask
 | Webcast: | Posted: 02 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Brian Turner, Chief Service Delivery Officer of Point B Management Consulting Firm
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Summary: |
During this webcast, our speaker will discuss ways to ensure IT governance is instituted at the enterprise for PPM success.
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Portfolio Resource Management - Expert Podcast
sponsored by AtTask
| Podcast: | Posted: 02 Sep 2009
| | Premiered: | 02 Sep 2009 | | | Speaker: |
Mike Kavis,, Founder, Kavis Technology Consulting
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Summary: |
This podcast will review the steps CIOs can take to select top projects with the most value to the business, map resources and finally fill in the gaps.
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
 | Video: | Posted: 17 Aug 2009
| | Premiered: | 07 Aug 2009 | |
Summary: |
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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Best Practices in Reconciliation: A Practical Guide for Asset Managers
sponsored by Advent Software, Inc
| White Paper: | Posted: 10 Aug 2009
| | Published: | 01 Jul 2008 | |
Summary: |
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
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SEC Exam Survival Guide: Prepare in 12 Steps
sponsored by Advent Software, Inc
| White Paper: | Posted: 10 Aug 2009
| | Published: | 01 Aug 2008 | |
Summary: |
This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm.
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The Power of Automation: The EDS Story - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 27 Jul 2009
| | Premiered: | Available On Demand | | | Speaker: |
Chris Masse, BTO Global Data Center Services, EDS, an HP Company
Kristin Brennan, Business Service Automation, Product Marketing Manager, HP Software
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Summary: |
It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
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Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 22 Jun 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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The Operational Responsiveness of Business - a new white paper from Progress Software
sponsored by Progress Software
| White Paper: | Posted: 19 Jun 2009
| | Published: | 18 Jun 2009 | |
Summary: |
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.
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Embracing the Cloud: Top Seven Imperatives for an Organization
sponsored by Wipro Technologies
| White Paper: | Posted: 12 Jun 2009
| | Published: | 01 Mar 2009 | |
Summary: |
This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
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Best Practices: Application Performance Management, Overview
sponsored by Compuware Corporation
| White Paper: | Posted: 09 Jun 2009
| | Published: | 09 Jun 2009 | |
Summary: |
Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.
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InfoSupport launches new servers and storage up to 75% faster using virtualization
sponsored by Dell and Microsoft
| Case Study: | Posted: 09 Jun 2009
| | Published: | 09 Jun 2009 | |
Summary: |
This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
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MORE SPECIFIC TOPICS:
Compliance Best Practices |
CRM Best Practices |
Customer Service Best Practices |
IT Best Practices |
ITIL |
Network Best Practices |
Purchasing Best Practices |
Security Best Practices |
Software Best Practices |
Storage Best Practices