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Business Intelligence: Actionable Insights for Business Decision Makers
sponsored by SAP America Inc
 | White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed.
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Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists
sponsored by SearchWinIT
| Ezine: | Posted: 19 Jan 2009
| | Published: | 19 Jan 2009 | |
Summary: |
Learn how to integrate change management into a document library using SharePoint's own framework.
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Best Practices for a Data Warehouse on Oracle Database 11g
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Jan 2009
| | Published: | 19 Jan 2009 | |
Summary: |
In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process.
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Four Common ERP Implementation Mistakes
sponsored by IFS
| White Paper: | Posted: 12 Jan 2009
| | Published: | 12 Jan 2009 | |
Summary: |
Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them.
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eGuide: Making IT Automation a Reality
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 31 Dec 2008
| | Published: | 23 Dec 2008 | |
Summary: |
This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.
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Enabling Sustainable Compliance Management across the Organization
sponsored by IBM
| White Paper: | Posted: 22 Dec 2008
| | Published: | 19 Dec 2008 | |
Summary: |
This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy.
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Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity
sponsored by CSSI
| White Paper: | Posted: 15 Dec 2008
| | Published: | 15 Dec 2008 | |
Summary: |
Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.
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Dell Storage Solutions Guide for Microsoft Hyper-V
sponsored by Dell and Microsoft
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This guide primarily focused on storage arrays based on their support for key virtualization features, such as high availability and virtual machine migration.
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Dell High Availability Solutions Guide for Microsoft Hyper-V
sponsored by Dell and Microsoft
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This Dell High Availability Solutions Guide for Microsoft Hyper-V introduces different options to implement HA for Hyper-V environments.
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Dell Networking Solutions Guide for Microsoft Hyper-V
sponsored by Dell and Microsoft
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This solutions guide details the four available networking configurations, and the advantages and disadvantages of each with an emphasis on typical Dell system configuration and the hardware offerings.
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Getting Started with Microsoft Windows Server 2008 Hyper-V on Dell Servers
sponsored by Dell and Microsoft
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell PowerEdge servers.
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SharePoint Customization Best Practices
sponsored by Global Knowledge
| White Paper: | Posted: 10 Dec 2008
| | Published: | 10 Dec 2008 | |
Summary: |
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises
sponsored by Global Knowledge
| White Paper: | Posted: 10 Dec 2008
| | Published: | 11 Oct 2008 | |
Summary: |
This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.
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MORE SPECIFIC TOPICS:
Compliance Best Practices |
CRM Best Practices |
Customer Service Best Practices |
IT Best Practices |
ITIL |
Network Best Practices |
Purchasing Best Practices |
Security Best Practices |
Software Best Practices |
Storage Best Practices