Storage Management Strategies for the CIO
The Three Fold ITIL Process Path to Disaster Recovery & Continuity of Storage Operations (COOP) Nirvana - SD New York City 2007
sponsored by Storage Decisions and Compellent
ABSTRACT:
A disaster recovery plan can only work if the right processes and procedures are in place to deal with an adverse event. As such, the Information Technology Infrastructure Library (ITIL) provides a compilation of best practices regarding IT management and administration. And, as Dr. D. Akira Robinson explains, ITIL can extend to disaster recovery planning.
ITIL makes clear, that it is necessary to prioritize business drivers as the primary consideration in developing availability management plans. ITIL also emphasizes the relationship between ensuring availability and documenting those assurances as service level agreements. Of the ten ITIL service and delivery management service processes, business continuity is the main driver. This presentation brings home the need for tightly integrated risk assessment, with follow-on planning, training, testing and re-assessment.(THIS RESOURCE IS NO LONGER AVAILABLE.)