EGUIDE: In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.

Posted: 22 Feb 2016 | Published: 11 Feb 2016

EGUIDE: This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.

Posted: 19 Feb 2016 | Published: 11 Feb 2016

EGUIDE: This exclusive e-guide discusses the new features and improvements of the Oracle Enterprise Manager 12c R5, and how it supports hybrid cloud management. Access now and you'll learn how this management platform differs from previous versions.

Posted: 18 Feb 2016 | Published: 15 Feb 2016

EGUIDE: When introducing microservices, containers and cloud services to your enterprise architecture, consider using automated middleware software and services. In this exclusive e-guide, middleware software experts Calvin Martin and Akbar Aziz discuss what middleware automation is and how it can be used.

Posted: 18 Feb 2016 | Published: 15 Feb 2016

EGUIDE: Increasingly, business processes are demanding that more information be shared across many tasks, and thus, many applications. This e-guide details what is happening now in application integration architecture and how trends in enterprise architecture, hosting and app development are rapidly changing the landscape.

Posted: 17 Feb 2016 | Published: 15 Feb 2016

EGUIDE: This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.

Posted: 17 Feb 2016 | Published: 11 Feb 2016

EGUIDE: There are many common mistakes organizations make when deploying applications in the cloud—and each differs in severity. Read on to discover several commonplace mistakes made in cloud application deployment, as well as determine the pros and cons of legacy applications that the cloud elucidates.

Posted: 11 Feb 2016 | Published: 09 Feb 2016

EGUIDE: Research shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.

Posted: 03 Feb 2016 | Published: 29 Jan 2016

EGUIDE: This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.

Posted: 03 Feb 2016 | Published: 29 Jan 2016

WHITE PAPER: Companies need a more sustainable approach to sales. Learn why organizations that use analytics achieve 20% better quotas.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Are you really getting all you can from your sales team? Learn to maximize your CRM investment for greater productivity.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Learn about the robust integration between CPQ and Salesforce, and find out how it drops quotation interval and more.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Simplify the sales process. Find out how two products combine to make a buyer's path easy with faster quotes and more.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Discover a solution that streamlines the entire sales process, from opportunity to quote to purchase.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Find out how modern cloud CPQ allows you to close more deals by giving sales more time for the actual selling process.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Access to read an expert discussion on the five pillars of digital disruption, how to leverage modern data and more.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Batesville's aging custom app limited managers' visibility into company data. Learn how a new cloud achieved 110% ROI.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

VIDEO: Find out how cloud sales solutions can help you sell more, learn more and grow more in this video introduction.

Posted: 28 Jan 2016 | Premiered: 28 Jan 2016

WHITE PAPER: Learn how today's sales cloud boosts profits by letting you target more efficiently, optimize your territories and more.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: From strategies to analysis, learn what top companies are doing in this modern best practices guide.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Today's customer expects more. Learn to evolve with a suite of applications and access to service thought leaders.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WHITE PAPER: Customers want quotes fast. Learn how organizations have streamlined the process and eliminated human error.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WEBCAST: Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.

Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

WHITE PAPER: Every company wants to be a service leader but few know how. Discover the best way to get there, with help from experts.

Posted: 28 Jan 2016 | Published: 28 Jan 2016

WEBCAST: Big journeys start with one step. Discover how to "get going" in modern service with a multi-channel initiative.

Posted: 28 Jan 2016 | Premiered: Jan 28, 2016