EBOOK:
The Mortimer Spinks and Computer Weekly Women in Technology Survey 2016 collected data between 16 March 2016 and 11 May 2016 and represents the views of 3,706 technology professionals across 75 countries.
ESSENTIAL GUIDE:
Author and IT consultant, Terry Critchley, looks at potential solutions to the apparent skills crisis facing the IT industry, in this special guide for Computer Weekly.
CASE STUDY:
This case study explains how Virgin Media, a leading provider of broadband, TV, mobile phone and home phone services in the UK, was able to realize significant workforce gains with a cloud-based learning and performance management system.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
TRAINING GUIDE:
This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code.
RESOURCE CENTER:
Attending one of the jam-packed IBM developerWorks Live! briefings will shorten your learning curve, and improve the quality and results of your most difficult software projects. Keep up-to-speed on the latest trends in the industry by signing up now for some of the most powerful briefings.
CASE STUDY:
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content.
