ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
PRESENTATION TRANSCRIPT:
In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
WHITE PAPER:
This paper examines five frequently encountered BI and ETL process management painpoints, which can affect the accuracy and timeliness of vital enterprise data delivery, and how each of these painpoints can be successfully managed using process automation technology.
DATA SHEET:
In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.
WHITE PAPER:
The following white paper addresses many of the challenges associated with document workflow and how to ensure that you maintain a smooth and efficient solution.
CASE STUDY:
The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.
EBOOK:
In this expert e-guide, DCM trends are addressed, including how the approach is gaining traction in new fields, such as the oil-and-gas industry. Inside, learn tips form analysts on managing DCM initiatives and how to choose the right DCM platform.
WHITE PAPER:
Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
EGUIDE:
Read this ebizQ E-Guide and learn how case management can help make knowledge-centric work more efficient and systematic. Explore the benefits and challenges of taking a holistic approach to BPM as well as the power and complexity of case management BPM.
