Service Desk Management Services Multimedia

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.

Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.

Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

WEBCAST: Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.

Posted: 12 Jun 2009 | Premiered: Jan 9, 2009

TRIAL SOFTWARE: This download, InstallPump, will help Domino administrators to manage Lotus Notes remotely and more efficiently.

Posted: 18 Jun 2007 | Premiered: 18 Jun 2007

VIDEO: This brief video introduces an innovative VDI deployment option: VDI-in-a-box. Discover how businesses of all sizes can leverage this solution to cost-effectively and easily deploy virtual desktops.

Posted: 22 Jun 2012 | Premiered: 20 Oct 2011

VIDEO: In this on-demand video case study, learn how the right enterprise-level management software allowed La Jolla Institute for Allergy & Immunology to better manage, secure, and track all of its systems and devices.

Posted: 12 Nov 2013 | Premiered: 12 Nov 2013

VIDEOCAST: Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.

Posted: 12 Mar 2010 | Premiered: Mar 11, 2010

WEBCAST: Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution.

Posted: 29 Mar 2012 | Premiered: Mar 28, 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.

Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

WEBCAST: Sign up now for AppManager in Action—a series of webinars presented by our product pros and designed specifically for our customers.

Posted: 09 Aug 2006 | Premiered: Jun 3, 2004

WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints

Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

VIDEO: For organizations that have adopted AWS as their public cloud of choice, there can still be challenges with getting support in a timely manner and overcoming system complexities. However, there is a solution today that enables faster support, streamlined operations, and can improve your overall cloud experience. Watch this video to learn more.

Posted: 01 Jun 2023 | Premiered: 01 Jun 2023

WEBCAST: To take your API program to this next level, you need to close the gap between the technical and the business sides of your program.  In this webcast, you'll find out why Mashery's API Packager is a key tool to help you do this.

Posted: 17 Apr 2014 | Premiered: Apr 16, 2014

WEBCAST: This engaging webinar looks at how, with the cloud, IT is transitioning from basic support to a more integral and user-facing service with a catalog of applications that users can select for themselves from one simple user interface.

Posted: 08 Nov 2013 | Premiered: Nov 8, 2013

VIDEO: Forward-thinking executives are harnessing data-driven innovation to improve performance, and in this Data Story IBM looks at research that shows how leading companies are using data as an asset and using intelligent automation to as a means to growth and operational advantage.

Posted: 02 Apr 2024 | Premiered: 01 Apr 2024

VIDEO: Access this essential resource to discover the top reasons why managed service providers (MSPs) should embrace end-point management and learn how to achieve breakthrough success in the IT managed services business

Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

WEBCAST: This brief webcast outlines how service virtualization allows you to simulate application dependencies, and thus begin testing earlier and faster. Watch now to learn from industry experts about the benefits that service virtualization can offer your business.

Posted: 29 Apr 2013 | Premiered: Aug 7, 2012

VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT.

Posted: 29 Jul 2013 | Premiered: 29 Jul 2013

WEBCAST: Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.

Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

WEBCAST: In this webcast you will learn how Mission Critical & Proactive Services help you improve availability, reduce risk and increase service management.

Posted: 01 Dec 2008 | Premiered: Nov 26, 2008

WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.

Posted: 22 Jun 2012 | Premiered: Jun 22, 2012

WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.

Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

WEBCAST: There's more to the cloud than just infrastructure provisioning, and if you don't take advantage of the other services cloud has to offer, you're not reaping all the benefits. View this webcast to learn about cloud service automation technology that offers comprehensive lifecycle management for managing application and infrastructure services.

Posted: 13 Feb 2014 | Premiered: Feb 13, 2014

VIDEO: This two-minute video introduces Oracle TBE Performance Management Cloud Service platform and shows how it can take the pain out of the performance review process and make employee reviews run more smoothly, with everyone on the same page in terms of changing objectives and priorities.

Posted: 12 Apr 2013 | Premiered: 12 Apr 2013

WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.

Posted: 30 Aug 2012 | Premiered: Aug 30, 2012

PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.

Posted: 02 Mar 2007 | Premiered: 01 Mar 2007

VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.

Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.

Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

WEBCAST: IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ...

Posted: 20 Jun 2007 | Premiered: Jun 20, 2007