Field Service Automation White Papers

WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

Posted: 19 Feb 2010 | Published: 01 Jul 2009

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.

Posted: 05 Nov 2013 | Published: 31 Jul 2013

WHITE PAPER: Open this white paper to learn how to embrace real purchase intent and make agile changes to account lists and resources to reach your target market faster and easier.

Posted: 08 Feb 2021 | Published: 05 Aug 2020

WHITE PAPER: Access this white paper to find out how you can leverage technology and consumer trends to build a successful modern sales force.

Posted: 12 Dec 2014 | Published: 12 Dec 2014

WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.

Posted: 08 Oct 2013 | Published: 30 Jun 2013

WHITE PAPER: Well-executed, lead management strategies can produce significant savings, reduce time spent in the funnel, and bring sales and marketing into closer concert -- so what constitutes a solid lead management strategy?

Posted: 11 Apr 2014 | Published: 31 Dec 2013

WHITE PAPER: Test-driven development (TDD), behavior-driven development (BDD), and domain-driven development (DDD) comprise an approach to BRMS development ensuring predictable and productive processes. In this white paper, learn how development teams can deliver products faster and keep pace with the demands of our rapid global marketplace.

Posted: 04 Apr 2014 | Published: 04 Apr 2014

EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

Posted: 22 Feb 2024 | Published: 22 Feb 2024

WHITE PAPER: This whitepaper discusses how organizations can proactively manage their customer relationships and deliver superior customer service – all by implementing mobile and cloud tools for their field representatives.

Posted: 09 Dec 2014 | Published: 09 Dec 2014

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

WHITE PAPER: This resource explores the challenges of the bring your own device (BYOD) trend an introduces how Google Apps allows both data and functionality to live in the cloud, overcoming these challenges.

Posted: 08 Mar 2013 | Published: 31 Dec 2012

WHITE PAPER: Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!

Posted: 18 Feb 2010 | Published: 18 Feb 2010

EGUIDE: Including insights from Andrew Leigh (VP of Alliances at Jitterbit) and Scott Amyx (CEO of Amyx+), this expert guide explores how field services can be supercharged with an integrated IoT strategy, and how the IoT enhances customer engagement for brands and marketers.

Posted: 16 Oct 2017 | Published: 16 Oct 2017

EGUIDE: The Internet of Things isn't just for folks to know how much milk is left in the fridge. Discover how field technicians and the software to support them is changing the game for IoT, and how the industrial internet, bringing together predictive analytics and asset management, is progressing.

Posted: 27 Jun 2017 | Published: 22 Jun 2017

WHITE PAPER: Too many in field service management overlook cloud solutions. Learn why it's a better way to manage field technicians.

Posted: 09 Mar 2015 | Published: 09 Mar 2015

EGUIDE: In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.

Posted: 10 May 2021 | Published: 10 May 2021

EGUIDE: Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.

Posted: 12 Jun 2018 | Published: 07 Jun 2018

WEBCAST: This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology.

Posted: 08 May 2012 | Premiered: May 8, 2012

WHITE PAPER: You need the best methodology for your mobile workforce. See why time-based routing gives you the most stable schedule.

Posted: 09 Mar 2015 | Published: 09 Mar 2015

GARTNER RESEARCH REPORT: For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.

Posted: 17 Apr 2024 | Published: 17 Apr 2024

EGUIDE: This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.

Posted: 18 Jul 2014 | Published: 18 Jul 2014

WHITE PAPER: Analytics have changed everything from baseball to business. Find out how they've transformed field service management.

Posted: 09 Mar 2015 | Published: 09 Mar 2015

WHITE PAPER: Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers.

Posted: 22 Jun 2011 | Published: 22 Jun 2011

EBOOK: Read this e-book to learn how to overcome practical barriers to holistic automation adoption within your organization. Coverage includes automation goal setting, common myths, how to unite teams and training, and scaling automation across the business.

Posted: 22 Apr 2024 | Published: 22 Apr 2024

CASE STUDY: Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.

Posted: 25 Feb 2009 | Published: 25 Feb 2009

CASE STUDY: Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback.

Posted: 26 Feb 2009 | Published: 26 Feb 2009

EBOOK: Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

EGUIDE: Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.

Posted: 27 Jun 2017 | Published: 22 Jun 2017

VIDEO: Forward-thinking executives are harnessing data-driven innovation to improve performance, and in this Data Story IBM looks at research that shows how leading companies are using data as an asset and using intelligent automation to as a means to growth and operational advantage.

Posted: 02 Apr 2024 | Premiered: 01 Apr 2024