WHITE PAPER:
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
WHITE PAPER:
This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI.
WHITE PAPER:
Read how Polycom empowers Microsoft Unified Communications with a full suite of HD voice, video, telepresence and infrastructure solutions; Allowing organizations to increase productivity, reduce costs and unify dispersed teams.
WHITE PAPER:
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
WHITE PAPER:
The demand for personal video for organizational communication is growing rapidly. By 2015, over 200 million workers globally will run corporate-supplied video conferencing from their desktops.
WHITE PAPER:
This white paper discusses how voice capabilities have transformed in the past few years and explores why SIP and unified communications (UC) play such a big role in the way business is conducted today.
WHITE PAPER:
Mobile users are happy users—but how can an organisation effectively balance meeting user demands with looking out for the company? Learn how an enterprise mobility management solution like BlackBerry Enterprise Service 10 can help businesses walk that line, by bringing together device management, security, unified communications and applications.
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
