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This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
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When IT executives engage with VMware they often ask themselves many questions, including “How do my metrics compare to my peers with respect to virtualizing my IT environment?”. This exclusive white paper highlights top anecdotes and qualitative research on virtualization's business and financial benefits. Learn more here.
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This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
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In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
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This whitepaper examines the financial impact and potential ROI on companies who use OracleEnterprise Content Management Suite. It provides companies with the ability to easily manage, reuse, and retain content and to streamline related business processes
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This resource explores the future of talent recruitment, retention, and management, and offers insight to help you keep up with changes in the workforce.
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This white paper helps to clear up some confusion surrounding the requirements mandated by health care reform by addressing three key areas: reforms already in place, looming deadlines foremployers, and open issues for individuals.
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This research report presents results from a survey of 360 line of business managers in regards to B2B integration, and also offers recommendations on narrowing the gap between business and IT to maximize returns from B2B integration initiatives.
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This white paper looks at what is driving the globalization trend. Also listed are ten requirements every Chief People Officer should expect from a global HR system. Get insights into two of Constellation's primary business research themes, Technology Optimization and Innovation and the Future of Work.
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This brief paper shows how one vendor successfully combined HR business process outsourcing services with cloud technology via cloudsourcing.
